1. Eligibility for Refund

You are eligible for a full refund if:

• You are a first-time subscriber on Pro or Elite plan
• You request the refund within 7 calendar days of payment
• Your account has not been suspended for ToS violations

Refunds are not available for:

• Renewals (month 2 onwards)
• Partial months — we do not prorate
• Accounts suspended for misuse or ToS violations
• Downgrade from Elite to Pro (no partial refund)

2. How to Request a Refund

3. Cancellation (No Refund)

You can cancel your subscription anytime from your profile dashboard. Cancellation stops future billing immediately. You retain access to your current plan until the end of the billing period. No refund is issued for the remaining days of the current period.

4. Failed Payments

If a payment fails due to a bank or gateway error and you were charged, we will issue a full refund within 3 business days. Email us with your Razorpay transaction ID.

5. Disputes

If you initiated a chargeback with your bank before contacting us, we may not be able to process a direct refund until the chargeback is resolved. Please contact us first — we resolve all legitimate refund requests promptly.

6. Contact

Refund requests: support@optionslab.in

Response time: Within 24 hours on business days (Mon–Sat, 9 AM – 6 PM IST)